Getting another replacement at work

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Sounds like what used to be referred to as a "Gal Friday" position. I used to have one who worked under me. She knew more about the business, how it was run and what needed to be done than any member of senior management. It takes a person of strong determination to know every aspect of the operation of the business yet remain in the background so to speak. Our girl friday was named Janet and when she retired she got one heck of a pile of gifts (including a cruise) and her position was filled with one full time and two part time people.
 
I think I would make her a notebook.

Get one of those little 89 cent colored notebooks and then organize it by topic/duty, then write as much as the prodecure as you can so she can use it as a quick referral.

Such as:

receptionist

newsletters

claims

etc.

Write a job description, then as many details as you can.

In the back of the book, have a place for troubleshooting that she can refer to.

Don't forget to say where things are kept so she can locate stuff easily.
 

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