Legit site?

[MyMiniGal]

Three weeks ago, I ordered a rope halter and lead, from this site: horse rope connection. I should of received over a week ago. So last week, I began emailing them on where my order was? I got the..."Oh, we're so sorry, we are way behind, I will put a rush on it!". A week later, it still hasn't been done or shipped. I am now wondering if this is even an legit site. Does anyone know about this place? I am getting annoyed, at this point. I want what I ordered.

 

[Lil Eowyn]

I've never ordered from this sight. I did order from a different site once (I can't remember what it was called) and payed and everything, but the item never came in the mail. I ordered them last spring. Good luck, I hope they send it out soon! If you live far away it takes longer to ship.

 

[MyMiniGal]

Thanks...they are suppose to be in AZ and I am in OR, so it shouldn't of taken more than 3-5 days to get to me. I did email them again, and said if I don't get something within another week, I will be asking for a refund and will order someplace else.

 

[MyMiniGal]

They did email me back, said they will be sending me an email today, stating it was shipped...still waiting for that to happen.

 

[SampleMM]

Once they give you a ship date they will have to send it or it is considered mail fraud and they can get into big trouble. I had something similar happen with a silver show halter (full size horse) and it wasn't cheap. I ended up having to threaten them with mail fraud and forced them to express mail it to me overnight! I was sick of their games. Now, I will only buy from legit tack stores that I have an ongoing relationships with. I'm sorry you are going through this. If you paid with a credit card, get them involved.

 

[MyMiniGal]

Thank you, SampleMM, I still have yet to receive an email stating the tracking number, even though they said they would be sending me one, today. I think I paid with my PayPal.

 

[izmepeggy]

They are also on Facebook. I think I would go to their facebook page and message them..They might be scared you would post bad comments if they don't send it...lol....Sometimes scare tactics work..

 

[MyMiniGal]

Oh, thank you, Peggy. Never thought to look there...will go post. I was nice at first, in my emails to them, but today I told them I have been patient enough. Just emailed them asking for my tracking number, since I was told I would receive one today. Been waiting for these things as the rope harness I have for Halo now, stretches way too much. I wanted one that wouldn't do that so much.

 

[MyMiniGal]

Just posted on their FB page. I should of ordered from someplace else. I hadn't joined this board at the time,so I had no idea. I would of ordered from someone that advertises here.

 

[izmepeggy]

Just posted on their FB page. I should of ordered from someplace else. I hadn't joined this board at the time,so I had no idea. I would of ordered from someone that advertises here.

Good for you.

 

[Minimor]

If you paid with PayPal you should have no trouble getting your money refunded--PayPal seems to be very buyer friendly. If you still don't hear anything from the seller...contact PayPal

 

[MyMiniGal]

Thank you, that was going to be my next step. This is getting tiring. Been trying all week to get some sort of satisfaction with this.

 

[BSharpRanch]

That is the main reason I try really hard to buy local. I like to touch before I buy, kinda funny that way.

 

[MyMiniGal]

I have ordered online for years...I think I only have had something like this happen may be one or two other times. There isn't any places that have mini rope halters around here. So no matter what, I would of had to order online.

 

[MyMiniGal]

Well, seems my post on their FB site, got them moving. I received a tracking number at 11 p.m. last night. Of course, it is with the USPS, so nothing it coming up for it this morning. I have never had them do very well on updating their tracking. It could take 5 days, but most likely 3, I will have to give it till next Thursday, to get here. Then I pray, it is actually what I ordered and it fits.

 

[rabbitsfizz]

I think I should have been inclined to have asked for my money back/ claimed a refund through Paypal.....

 

[izmepeggy]

Well, seems my post on their FB site, got them moving. I received a tracking number at 11 p.m. last night. Of course, it is with the USPS, so nothing it coming up for it this morning. I have never had them do very well on updating their tracking. It could take 5 days, but most likely 3, I will have to give it till next Thursday, to get here. Then I pray, it is actually what I ordered and it fits.

They probably just got the shipping label and will ship on Monday..Glad it got their rear in gear..lol..

 

[MyMiniGal]

Yeah, if they hadn't given me a shipping number, then I was going to say refund...was trying to give them a benefit of the doubt, but I was sure getting sick of it all. I really need that rope halter here.