RockRiverTiff
Well-Known Member
I'm officially fed up with Domain Acres. I purchased my domain through them a few years ago and renewed it today. I used to have paid hosting through them, but for whatever reason apparently it didn't renew the last time my domain registration auto-renewed, so they've been putting tacky ads all over the site. Today when I renewed my domain again I also purchased a hosting upgrade. It would seem obvious that that upgrade is for the only domain I have registered through them right - especially since I paid for a renewal of the domain in the same transaction. Apparently not. When I checked my account info after the purchase was confirmed, it showed that they had opened a new account for the hosting upgrade. I sent their support department a message asking how I could apply that upgrade to my existing account/domain and got a long email back saying I would have to cancel the new hosting account and request a refund and then make a second upgrade purchase through a very specific process used to ensure it was applied to my existing domain. They also told me that my site would go down if I cancelled the hosting account, which makes no sense since the whole problem is that it wasn't applied to the site in the first place! Gah!!! Since I just renewed my registration for a couple years, I figured I might as well just suck it up and do it, but when I went to cancel the hosting account I got a pop-up confirmation message informing me that if I cancelled I would NOT receive a refund. I filed a complaint through Paypal's resolution center, but honestly I just want to be done with this company. What registration service/hosting company is everyone else using for their websites??
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