The last two times I spoke to people in the registration office (end of Aug/early Sept), they were just clearing May/early June paperwork, but were suppose to be adding extra office help.
The DNA test kits, I would call on, as we've had this happen twice, the request not having been forwarded to Freda to send them out - caught between accounting and the file. She can fax them or mail fairly quickly. That isn't the results, just the kits. Freda has been very fast at getting the kits out. I've been told though that UCD is backed up processing those as well.
We keep copies of everything and a log of what was sent to each registery and dates, etc., so we always know what is outstanding.