Bad News on the Fish Front

[luv2ridesaddleseat]

Come on Fedex, STEP ON IT!!!!!!!

 

[Jill]

Oh My God -- Fed ******* Ex.

All day long, since 8:30 this morning, the status screen for FedEx read that the fish were on their truck for delivery. I've been here all day on the look out.

Just now checked the FedEx website to see it reads "Delivery Exception, Delayed Beyond Our Control". So does this mean they're not coming this evening? or that it will be late this evening? I'm betting it means they took them back to the local distribution center parking lot where they sit on the truck all night. If they aren't already dead.............

I'm too disgusted to even know what to say at this point.

 

[luv2ridesaddleseat]

You ABSOLUTELY have to be KIDDING????????

I'm so sorry for you. Fedex should be

 

[Maxi'sMinis]

I am so sorry your delivery didn't make it today. I so hope it come 1st thing in the morning.

I ship animals all the time and use World Courier, they have a special live animal shipping department that are very responsive and you can request specific delivery and pick up times and they make the live shipments a priority. You might look into them for your next shipment.

 

[luv2ridesaddleseat]

Jill, have you gotten to talk to anyone about exactly what the heck is going on? Are they at a place close enough that you can go pick them up? Just trying to make suggestions. I would without a doubt, find out what the heck happened today! Did their truck break down?? I know you are livid as I would be. How stinking lousy this is for you....

 

[Katiean]

That reminds me of when I shipped a dog from Salt Lake City, Utah to Reno, Nevada. I went to Delta Cargo to pick her up at the time I was supposed to. They said they didn't have her in cargo check with baggage. I drive all the way across the airport to baggage. They don't have her. Check with cargo. I drive all the way back to cargo. Now by this time I am concerned for the dog. I go into cargo. I tell them the flight she was on (I talked to the person shipping the dog) and who she was shipping her. They check the computer. Nope, don't have her. Now by this time I am remembering the time I went Salt Lake to Sacramento and my bags went to NY. By this time I am not really the "Nicest" customer. I told the guy he had better get off his butt and find my dog. At that moment the guy comes leaping over the counter at me. I happened to have my cell phone in my hand and dialed 911. He backed off. I then called Delta. I told him in front of the person at the counter that I expected my dog as she would not be able to be just left in a stack of boxes or baggage. I also told them that their counter person fell short of attacking me and I had to call 911. After about 30 minuets more of standing there waiting (about a 2 hour ordeal trying to find the dog) (she had been in Reno 3-4 hours by this time) they told me if I were to go back to baggage claim they would have her at "LOST BAGGAGE". You just don't do this with living, breathing, feeling animals. Poor thing had been in a very tiny create (should have been the next size up at least) for about 8 hours. But then in retrospect, and I didn't think of this at the time, she was used to being in a very tiny create for about 23 hours out of the day.

 

[Jill]

I talked to FedEx on Friday, Saturday and yesterday evening but at that point when they confirmed the fish had gone back with the truck to the local distribution center, I was too p*ssed off to ask anything about what do I do about reimbursement because the live fish were to be delivered by "priority overnight" on Friday and are more than likely now dead. The seller has to file a claim. Hope he does... I am sure he will and he needs to get me some Kirin Parrot hybrids after the holidays. I'd told him before any of this that I planned to purchase a short body flowerhorn (fairly expensive fish) from him after I had enough seeded media to cycle a new tank. So, there's a little more incentive for him to do the right thing. Really disgusted. My gut instinct was not to have the fish shipped during the holidays (the weather should be a non-issue w/ packing and heat packs), but both the fish forum members and the seller assured me FedEx would do a good job. I know I send overnight documents for clients nearly every day of the week and I use UPS because FedEx had messed somethings up years ago. I haven't shipped anything important that I originate with anyone other than UPS who ALWAYS does a good job. grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

 

[luv2ridesaddleseat]

Unreal...

 

[HGFarm]

Oh no!!! I sure hope they dont leave them ON THE TRUCK in freezing weather over night do they??!! Any chance they might have for survival would surely be gone by then!!

This is ridiculous! I understand weather problems, but if you have LIVE stuff sitting there, wouldnt that have priority of being delivered over a box of sweaters or fruit cake?!!!

Sounds like they are at a local office.... I would go pick them up if you possibly can, and open the box right there in front of them!! Of course this doesnt mean they are going to survive the trauma once you get them home..............

 

[Jill]

It's not good news.

FedEx did get them to me via a Enterprise Rental Van yesterday.

Fish looked like they died quite some time ago and were in slushy ice water.

Seller doesn't seem to want to file a claim w/ FedEx -- though the intial delay pre-dated any bad weather, and the fish spent all day Monday on the truck but the driver didn't have time to deliver -- this is per FedEx themselves. The seller's idea was to give me $10 off each of three future fish (making the cost $15/fish vs. $25 fish). I spent $75/fish and $65/shipping handling (priority overnight via FedEx). I also spent 3 days home waiting on dead fish. Yeah... I do not think a $30 store credit when I'm out of pocket $140 is at all acceptable. I told the seller that he needs to file the claim with FedEx and do better than the current "offer". I also reminded him that my first inquiry to him was if he thought it was safe / okay to ship fish this time of year (holidays) and in the cold weather.

SO TICKED OFF!!!!

And, also, you don't want to know what the website instructions required to document DOA arrival. Disgusting.

 

[Gini]

Jill was the box labeled live fish or anything like that? I have a reason for asking.

 

[Jill]

It was labeled "Live Fish" "Keep Warm"

 

[user 488]

I'm sorry Jill. Sorry for the fish. Sorry for all the time you wasted. Sorry that people some people are just to da** lazy to do their jobs. And sorry that you have to fight to get a claim in order. It's a shame you just cannot rely on people to just be fair anymore. It's ALWAYS someone else's fault!

 

[Mona]

Well that just SUCKS! Hopefully you can get some sort of compensation showhow!!

 

[miniwhinny]

I'm so sorry that the fish paid the ultimate price for being shipped during a blizzard. Fish are cold blooded animals and can't maintain their body temperature themselves. Heat packs and insulation can only last a limited time before the temperature drops in their shipping container. In temperatures like that it only takes a few hours delay to cause a fatal drop in temperature.

I know you want to get angry at someone for this but I don't think placing the blame totally on the seller or FedEx is totally the right thing to do. I think this lesson sadly should be marked down to live and learn. They were ordered to be shipped on Thursday for delivery on Friday. I'm way over in Oregon and we had warnings of the East coast blizzard and expected travel delays all over our news for days before that. No one should have told you it was okay to ship during such a bad snow storm.

I really am sorry for the fish being lost.

I'm sorry that both you and especially the fish learned this lesson the hard way

 

[Sterling]

Ohhhh I'm so sorry for this bad news!!! I was hoping that maybe at the least they were a bit woozy and you were able to bring them around. That's so sad. I feel your frustration all the way around.

This person has a website? Would you mind PM-ing it to me. I need to make sure if I do any business online where fish are involved, I'll know who to steer clear from.

 

[KanoasDestiny]

Oh Jill, how horrible. I kept hoping for a good ending...the poor little things. I'd be really upset and I wouldn't do business with the seller again. Not only does this show his lack of concern for his customer, but it shows he doesn't care much about his fish either. If they had been fish that I had sold, I would have been filing a claim the day they hadn't shown up. I used to work for a mail service company and I can't begin to explain how upset people would get when they paid for next day service (not cheap) and something would happen where the package didn't arrive on time. I did several refunds through UPS and FedEx, never anything alive though. So sad.

 

[HGFarm]

I also would further push this either for a refund or new fish or something. He should file his claim with Fed Ex. That is not right. We have seen merchants in the past file a claim, get paid by the shipper, but not make it right with the buyer. They pocket the money for it all and still charge the buyer for more, like this guy is doing. Double dipping.....

I am so sad, I too was hoping for a better ending and that also proves that Fed Ex left them OUT and did NOT read the box, or the instructions. That is sickening that knowing there was live stuff there- I dont care if it's 'just fish' - and no one cared enough to even bring them in off the truck!!!!!!!!!!!!!!!

It wouldnt be any different if they were shipped in the heat of summer and left there!!! That is WRONG

 

[LittleRibbie]

Jill Im so sorry about your little fish, what a shame. My ?? is.....I thought all Fed.Ex packages are automatically insured for something...then you pay for additional coverage if needed. Seems alittle odd that he is saying that he doesnt want to file a claim. Whos to say he does file a claim and keeps the insurance $$ AND the $$ you gave him for live fish.

Sounds alittle "fishy" to me.

I cant understand how people stay in business sometimes.....customer relations......does this persom realize that you potentially could spend lots of $$ with him....a life time customer and he's willing to just walk away from that.

I hope you straighten his ask out!!

Heidi

 

[user 488]

I cant understand how people stay in business sometimes.....customer relations......does this persom realize that you potentially could spend lots of $$ with him....a life time customer and he's willing to just walk away from that.

Heidi

Exactly what I was thinking. Poor customer relations in this economy is just unbelievably stupid to me! And I agree......the whole thing is "fishy" to me too. It just doesn't make sense.