Well, it sounds like it is THEIR loss, certainly NOT yours. As for how they responded...not only was in uncalled for, and rude, but very unprofessional as well. I think people often say things in emails - and BB's
- because I guess it's easier typing things out, rather saying it face to face. True, that no mare IS perfect, the same goes for stallions too. Good luck with your search! You'll have to post an update when you settle on just the right one for your mare.