20 Things I learned as a Show Manager
1) have a show staff that is helpful, not mean, or have decided they have better things to do. They should quickly process you through the check in, are able to answer questions and give good directions to stuff in the arena and around the area.
1A) Your show secretary and show manager are not the same person. If you have a show that has less than 75 horses, one show secretary can handle that. If it is over 75 horses, get another show secretary to help. That way they can give each other breaks too later.
2) Stalls - chart marked with stall assignments as well as each stall door has clearly marked owner's last name.
3) Carts for people to cart their tack and other stuff into the stall area from trailers, and people to help them cart their stuff in.
4) Shaving bags waiting to be opened or opened as they are bringing their stuff in by the show staff.
(Hint - hire kids to do the running, but make sure they are polite and listen, most people don't like their stuff handled by strangers, but if kids are polite and listen to how they want something done, it goes smoothly. Exhibitors figure out it is a good thing. The show manager should be around to manage them).
5) A Show Announcer that knows about the club, its history and the people in the club. Before the show starts, the show announcer and manager should walk around and get a tid bit from each exhibitor or family exhibiting that they can use as a little introductory story or funny story in dead zones or at ribbon presenting. Also the announcer should have a music selection ready for play in dead zones of the show.
5a) Make sure you have a happy steward with an attendant. You need a happy friendly steward for the exhibitors. The steward needs a person who can vouch for what they measure / write down as they direct and run for stuff. If your steward is welcoming - then exhibitors will be happy. ALSO - post in rules or at each stall section the directions for getting your horses measured. If they have to fill out their own cards, then let the exhibitors know!
6) Either a coffee table set up that has free coffee or a welcome dinner. Many rush to come in after they finish work. This is tricky because you are dealing with food. But sandwiches in a refrigerator or pizza or chili something a single person can handle. And then the show secretaries can give directions and directions can be put on the fridge or table.
7) Treat your judges like royalty. Have an attendant just for them. If you keep your judges happy, watered and fed, they are amazing in their work and can endure longer days.
8) At the beginning of each day, please list the classes that day with how many horses are in them. Only if you have time and staff can you update during the day. Also announce breaks, but don't break in the middle of a session, wait for the session to end.
9) If you can afford it have a photogrpaher available. Not a really spendy one, just one who can capture good moments of the show. Local shows 8 X 10's $20-25 a pic is not bad.
10) Make sure you have a good gate person, actually two - that person should be able to set up two classes after the class they just put in the arena. Your gate person needs to warn people or grab people to make sure they are in their class.
10A) Go ahead and spend the $300 and get a good walkie talkie set for each show official, show manger, show secretary, gate people, ring steward and back barn help. It's a private channel and you can talk amongst yourselves and help the show along.
11) Make sure your judges have a ring steward who is fun. But they must also understand how the judges want horses set up and when the class is closed, to look at cards and know that the numbers the judges wrote down are the numbers in the class they just judged. Make sure show officials can get at their meals readily and that they have a room set away from everyone else for them to have down time.
11A) Make sure you have chairs for the judges to sit down on while waiting for classes to set up. Make sure the chairs are ported around the arena for the judges when they want to sit to judge a class, like obstacles or jumping.
11B) Make sure for the classes that need props set up, there is adequate help and that the help can read the patterns and directions and make sense of them. Have a run through with the show staff of setting up the obstacle courses and jumps, etc. before the show. You would be surprised at how quickly you can run class changes then.
12) Make sure the show manager is free and is moving around talking with people, listening to concerns or just stories someone has to say, even children. If the show manger is not free to do that, changes can not be made quickly, or trouble cannot be averted quickly. Show manager should give breaks to the show staff.
13) Put a youth activity table up near the arena so parents can see their kids. Then man it with a fun kid friendly person. Have an activity that the kids can work or play together with. Provide a prize for the best product of that activity. Keeps kids engaged and parents at ease knowing where their kids are, because they can glance over and see them!
14) Instruct all show staff to be on alert for happenings and accidents - even judges can help. There is many a time I have seen judges just sit tight and watch something play out, when they were the closest to the horse and exhibitor. I have also seen many a show where everyone was on alert and two very bad accidents in the making, shut down quickly and no one got hurt, including the horses.
15) Make sure you have a couple ribbon presenters. If your classes are large and you do ribbons down to 6th or 10th place - have one do the even numbers and one do the odd numbers when presenting. If you only have one person, make sure you coach the exhibitors in how they should get their ribbons. If they are to walk by the ribbon table and get them, great, let them know. If they are to drive by and get, great let them know. If the ribbon presenters are to walk to them, make sure they can read the exhibitors numbers!
16) Make sure bathrooms get cleaned twice a day - this seems trivial, but believe me from both ends of the experience - if I am tired, I don't want to have to deal with a dirty bathroom, no toilet paper, no paper towels and an overflowing garbage can.
17) Each staff member should keep their ears open, listen for suggestions and write them down and put in a bucket for after the show. Also show members should graciously accept written suggestions and let the exhibitor know they will look at them after the show.
18) Check the back barn and stall area speakers. Be careful, when the barn is empty it usually sounds great. If you can go to a show ahead of your show and mill around in the back area and listen to the speakers, then you can have the owners adjust accordingly. If the speakers are crackly and not clear, make other arrangements.
19) Announce classes, and if there are empty classes, make sure it is announced a few classes ahead of time.
20) HAVE FUN! IF YOU DON'T HAVE FUN, THE EXHIBITORS WON'T HAVE FUN!