HELP! Need Computer/Email Help PLEASE!!

[Mona]

I am in desperate need of help! Something happened to my email program. I was trying to delete a bunch of "sent" messages and something happened and my computer basically froze up, and I could not shut it down in any way short of just pushing in and holding the power button. Now I have restarted it many times, and nothing helps, but the problem is that I cannot delete ANYTHING from ANY folder. I cannot empty my Spam folder or my Inbox messages or move messages from one folder to another. Where they go, they seem to be stuck there. I do not even get an error message, it just does NOTHING.

I am running XP and is Outlook Express 6. PLEASE HELP! Thank you.

 

[h2t99]

Sounds like a virus of some sort :no: !! The only thing I know to do is run a virus program!! Sorry can't help more

: !

 

[ChrystalPaths]

Can you do a systems restore?

 

[Kootenay]

Try this: Trend Housecall Online Virus Scanner .

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Trend Micro HouseCall is an application for checking whether your computer has been infected by viruses, spyware, or other malware. HouseCall performs additional security checks to identify and fix vulnerabilities to prevent reinfection.

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Hope This Helps

: .

:Kim

 

[JO~*]

Sounds like what happened to me last week. I could not do anything, not even get offline without pushing the button and shutting down. I tryed everything I knew (an thats not much) anyway I had to take my computer in and he had to take everything off it and reinstall it all. I didn't have any virus or anything.

He told me what was wrong but it was like in one ear and out the other

:

 

[Mona]

Well I tried EVERYTHING last night! I tried system restore a few times, and it never let me...said it cannot be done. I also tried starting in safe mode and deleteing that way, but then when I restarted in regular, I had the same problem. I must have rebooted 10 times at least, and nothing mattered, nothing worked! Finally one last attampt at deleting emails froze me up again, so I got mad and said some choice words and shut 'er down for the night..."illegally" again, I might add. This morning I turned it on, ready to begin the fight again, and lo and behold, it all worked PERFECTLY, like nothijng was ever wrong! Mary Lou said it probably needed a break from me!

: :bgrin I am VERY happy thought that it was only a break it needed, and nothing more serious!! :aktion033:

 

[Jill]

Mona, what email program do you use? I use Netscape and a few times in the past, I have had problems that sound like what you describe. I think if there is a way in your email program to regularly tell it to "compress" the inbox and sent box, that may make it less likely to do this again.

 

[ChrystalPaths]

Doggone gremlins!

 

[Mona]

Mona, what email program do you use? I use Netscape and a few times in the past, I have had problems that sound like what you describe. I think if there is a way in your email program to regularly tell it to "compress" the inbox and sent box, that may make it less likely to do this again.

Jill, I use Outlook Express, and it does compact...and I even did that last night too! I swear, I thought of everything and tried it! I think that I actually know what caused it, but have no idea why it would not fix last night, yet fixed itself by morning.

I had just finished downloading a bunch of Norton updates.(it does this automatically) When you are done, there is a button to click on that say "OK" to restart your computer so it can take effect. I was busy working so never clicked the OK button. In the meantime, by my trying to delete a bunch of old emails from the sent folder (like over 1200 of them!) it froze, forcing me to shut down illegally. I think it had something to do with the Norton thing, and I even went to the online thing to run a scan to see if I was suseptible, but I was fully updated, so that was OK. I was going to uninstall the Norton, but then I remembered I have no disk, since I renewed my subscription online and they send you what you need by email or through a link, so I didn;t want to uninstall and then be stuck without anything, so I decided to wait until today, as it was getting late and I was tired, and CRANKY after all that! So I was sure suprised to see everything working just dandy when I booted up this morning! Ahhhhh, the simple pleasures in life! :bgrin